PLEASE NOTE: all purchases are FINAL SALE
Don't forget to redeem your Gift Cards, Store Credits soon!
We want you to be completely in love with your purchase. To ensure your satisfaction our return policy is listed below. For your convenience, you may also contact Customer Service with any questions regarding your return at RusticRack@gmail.com.
SHIPPING INFORMATION
Orders are shipped within 1-2 business days, excluding Sundays and holidays. Orders received after 12pm EST will be processed the following business day. Orders are shipped USPS or UPS and are typically delivered between 2-5 business days (u.s. orders). If you choose an expedited shipping method at checkout, shipments are typically delivered within 1-2 business days. The Rustic Rack Boutique cannot be held responsible for any delayed deliveries due to weather conditions, holidays or anything out of our control once your order has left our facility. Once your order leaves our facility, The Rustic Rack Boutique is not responsible for delays or missing packages. Once the carrier has picked up it is no longer in our control. If there are any issues with delivery, please contact UPS or USPS for assistance. All orders are shipped directly from our facility. Tracking information is sent via email when your order has shipped. You may also choose to receive text notifications regarding your shipment by signing up at checkout.
INTERNATIONAL SHIPPING
We ship worldwide! Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When placing your order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. the buyer is responsible for any customs charges for international shipments. Please also note that the shipping rates are weight-based to reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If you have any questions, please contact Guest Services.
RETURNS/EXCHANGE POLICY
UPDATED AS OF DECEMBER 9, 2025.
Due to the closure of our storefront store, all purchases are FINAL SALE. Any purchases made between Black Friday [11/28/25] and December 9, 2025, are eligible for exchange or refund. All store credits, gift cards and rewards should be redeemed as soon as possible. This update supersedes all previous return policies. Please contact us with any questions you may have.
